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Privacy Policy

Last updated: October 6, 2026

Privacy at a glance

  • We collect only what you give us (like your name, email, phone number and address) and basic technical data your browser sends.
  • We use it to answer you, schedule inspections, do the work and run our business.
  • We do not sell your personal information and we do not share it for advertising.
  • You can ask us to access, correct or delete your information at any time by emailing info@housecrawlers.com.

House Crawlers (“House Crawlers,” “we,” “us” or “our”) provides crawl space, drainage, rodent exclusion, attic and mobile home services in Pierce County and King County, Washington. This Privacy Policy explains what information we collect when you visit our website, contact us or hire us, how we use it, who we share it with, and the choices you have. By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

Information you give us. When you fill out a form on our website, call, text or email us, or schedule an inspection, you may provide:

  • Your name, email address and phone number
  • Your property address and details about your home, crawl space, attic or mobile home
  • The content of your messages and any questions you ask
  • Photos you send us

Information we create while working for you. During an inspection or job we may take photos and notes of your crawl space, attic, underbelly or property, prepare estimates and invoices, and keep records of the work we performed.

Payment information. If you pay us, payment details are handled by our payment processor or bank. We do not store full credit card numbers on our website.

Information collected automatically. When you visit our website, our hosting provider and website software may automatically receive technical data such as your IP address, browser type, device type, pages visited, referring website and the date and time of your visit. This is used to deliver, secure and improve the website.

2. How We Use Your Information

We use your information to:

  • Respond to your questions and requests
  • Schedule and perform free inspections and the services you hire us for
  • Prepare estimates, invoices and project documentation, including before and after photos
  • Communicate with you about your appointment, project or warranty
  • Improve our website, services and customer experience
  • Protect our website and business against fraud, spam and misuse
  • Meet our legal, tax, insurance and licensing obligations

With your permission, we may use photos of completed work on our website or social media. We do not show your name or full address with these photos without your consent.

3. How We Share Your Information

We do not sell or rent your personal information, and we do not share it for targeted advertising. We share information only in these cases:

  • Service providers who help us run our business, such as website hosting, email, scheduling, payment processing and accounting. They may use your information only to provide services to us.
  • Trusted partners on your job, such as a licensed electrician who connects power for a sump pump, when needed to complete your project.
  • Legal reasons, when required by law, court order or government request, or to protect our rights, property or safety and that of our customers.
  • Business transfers, if our business is sold or merged, in which case your information may be transferred to the new owner under this policy.
  • With your consent, in any other case you approve.

4. Cookies and Third-Party Content

Our website uses a small number of cookies and similar technologies that are needed for it to work properly and securely. Some pages also include content from third parties, which may set their own cookies or collect technical data under their own privacy policies:

If we add analytics or advertising tools in the future, we will update this policy. You can block or delete cookies in your browser settings. Some parts of the website may not work as intended if you do. Our website does not currently respond to browser “Do Not Track” signals.

5. Calls, Texts and Emails

If you give us your phone number or email, we may contact you about your request, appointment, estimate or project. We do not send marketing text messages without your consent. If you receive a text message from us, you can reply STOP to opt out at any time. Message and data rates may apply. To stop marketing emails, use the unsubscribe link or contact us. We may still send you messages about an active job.

6. How Long We Keep Your Information

We keep your information only as long as we need it for the purposes described in this policy. Customer and job records, including photos, estimates and invoices, are kept for as long as needed to support our workmanship and material warranties and to meet tax, insurance and legal requirements. Messages from people who did not become customers are deleted when they are no longer needed.

7. How We Protect Your Information

We use reasonable administrative, technical and physical safeguards to protect your information, including an encrypted (HTTPS) connection on our website and limited access to customer records. No website or method of storage is 100% secure, so we cannot guarantee absolute security. If we learn of a security breach that affects your personal information, we will notify you as required by Washington law.

8. Your Choices and Rights

You can contact us at any time to:

  • Ask what personal information we have about you and get a copy
  • Correct information that is inaccurate
  • Ask us to delete your information, unless we need to keep it for legal, tax, warranty or security reasons
  • Stop receiving marketing messages from us

To make a request, email info@housecrawlers.com or call (253) 293-3586. We may need to confirm your identity before completing a request. We will respond within a reasonable time and will not treat you differently for making a request. Depending on where you live, you may have additional privacy rights under your state’s law, and we will honor them as required.

9. Children's Privacy

Our website and services are intended for adults and property owners. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us and we will delete it.

10. Links to Other Websites

Our website may link to other websites, such as Google reviews or social media pages. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If we make significant changes, we will make reasonable efforts to let you know. Continuing to use our website or services after an update means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us:

House Crawlers
Pierce County & King County, Washington
Email: info@housecrawlers.com
Phone: (253) 293-3586